We are here to help

Virtual UGC support.

Contact Manuel Montiel Lara at [email protected]. Include your iOS version, app version and a description of the problem. Do not send passwords, private keys or card details.

Purchases and restoration

Open the subscription screen and tap “Restore Purchases.” Use the same Apple Account and Virtual UGC account used for the purchase. If your balance does not appear, keep Apple's receipt and contact support before buying again.

A generation is still pending

Reopen the app with an internet connection. Jobs are recovered from the server. If the problem continues, send us the job identifier shown in its information.

Cancel a subscription

On your iPhone, open Settings → your name → Subscriptions → Virtual UGC. You can follow Apple's instructions.

Delete your account

Open Settings → Delete Account in Virtual UGC. You can also access your account from the subscription screen or the privacy notice without purchasing or authorizing AI. Download any files you want to keep first. Account deletion does not cancel your subscription.

Privacy

For requests to access, correct or delete data, write to [email protected]. Read our privacy policy to understand what data is processed.